Last Updated: August 1, 2026

Welcome to Kepsten Inc. ("Kepsten", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile applications, and related services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

1. Full Name
2. Mobile Phone Number
3. Email Address
4. Service Address
5. Booking Details
6. Customer Support Communications
7. Any other information voluntarily provided by you

Payment Information

When you make payments through Kepsten, payment transactions are processed by secure third-party payment providers.

We do not store your debit card, credit card, or banking credentials.

Location Information

We may collect approximate or precise location information to:

1. Assign nearby service providers
2. Improve booking accuracy
3. Improve service quality
4. Prevent fraud

Location collection depends on your device permissions.

Photos and Documents

You may upload photos, videos, or documents relating to service requests or identity verification.

Device Information

We may automatically collect:

1. IP Address
2. Device Type
3. Operating System
4. Browser Information
5. Device Identifiers
6. App Version
7. Crash Reports
8. Usage Analytics

2. How We Use Your Information

We use your information to:

1. Create and manage your account
2. Process bookings and requested services
3. Verify your identity
4. Send booking confirmations
5. Send one-time verification codes (OTP)
6. Authenticate user logins
7. Secure customer accounts
8. Prevent fraud and unauthorized access
9. Provide customer support
10. Improve our platform and services
11. Comply with legal obligations

3. SMS Messaging & Account Verification

If you request a verification code while registering, signing in, or verifying your account, Kepsten may send you a one-time SMS containing an authentication code (OTP).

These SMS messages are:

1. Sent only after you initiate the request
2. Used solely for account authentication and security
3. Never used for promotional or marketing purposes under this messaging program

Message Frequency

Authentication messages are sent only when requested by you during login, registration, password recovery, or account verification.

Message frequency varies depending on your account activity.

Message and data rates may apply.

You may reply:

1. STOP to stop receiving SMS messages (where applicable)
2. HELP for assistance

4. SMS Consent

By providing your mobile phone number and requesting a verification code, you expressly consent to receive one-time authentication SMS messages from Kepsten for account verification and security purposes.

Your consent applies only to authentication messages requested by you.

5. Information Sharing

We value your privacy.

We do not sell, rent, or trade your personal information.

We may share limited information only with:

1. Service professionals assigned to complete your requested service
2. Secure payment processors
3. Cloud hosting providers
4. Analytics providers
5. Government or law enforcement authorities where legally required

Mobile Information Protection

We do not share, sell, rent, or provide your mobile phone number, SMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.

This applies to all customer messaging consent collected through our website, mobile applications, and services.

6. Data Security

We implement industry-standard security measures including:

1. HTTPS encryption
2. Secure servers
3. Access controls
4. Authentication controls
5. Encrypted communications
6. Continuous monitoring

Although we strive to protect your information, no method of electronic storage or transmission is completely secure.

7. Cookies & Analytics

Our website and applications may use cookies and similar technologies to:

1. Improve website functionality
2. Remember user preferences
3. Analyze traffic
4. Improve user experience

You may disable cookies through your browser settings.

8. Data Retention

We retain your personal information only for as long as necessary to:

1. Provide requested services
2. Maintain account security
3. Meet legal obligations
4. Resolve disputes
5. Prevent fraud

Authentication records and verification logs may be retained as required for security and compliance purposes.

9. Your Rights

Subject to applicable law, you may:

1. Access your personal information
2. Correct inaccurate information
3. Update your account details
4. Request deletion of your account
5. Request deletion of your personal information
6. Withdraw consent where legally permitted

To submit a privacy request, please contact us using the details below.

10. Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Third-Party Services

Our platform may integrate with trusted third-party providers including payment gateways, analytics services, cloud hosting providers, mapping services, and communication providers.

Each third-party service operates under its own privacy practices.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised "Last Updated" date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Kepsten Inc.

Website: https://kepsten.com (USA) https://kepsten.ca (Canada)

Support Email: support@kepsten.com, support@kepsten.ca

Sales Email: sales@kepsten.com, sales@kepsten.ca

Phone: +1 (437) 523-4246

Address: Toronto, Ontario, Canada

14. Account Deletion

You may request deletion of your account and associated personal information by submitting a request through our account deletion page or by contacting our support team.

By using Kepsten's website or mobile applications, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.