Refund & Cancellation Policy (Vendors)

1. Purpose

This policy explains how cancellations and refunds are handled when a vendor accepts a booking through the Kepsten Pro Platform.

2. Customer Cancellations

Customers may cancel bookings in accordance with Kepsten’s customer-facing cancellation rules.

If a customer cancels before you have begun travelling to the job or before any materials have been purchased, no payment will be owed.

If a customer cancels after you have accepted and you are already on the way or have incurred costs, Kepsten may, at its discretion, charge the customer a late-cancellation fee and remit a portion of that fee to you.

3. Vendor Cancellations / No-Shows

If you cancel a job after accepting it or fail to show up, Kepsten may withhold payment, apply penalties, or suspend your account.

You are expected to personally attend the job and complete the work; unauthorized substitution may result in immediate termination, loss of payment, and liability for resulting refunds or damages.

4. Refunds to Customers

Kepsten may issue refunds or credits to customers at its sole discretion only in cases of last-minute cancellation, service failure, or where it must re-assign the job to another vendor.

Any refunds or credits attributable to your conduct may be deducted from your payout or future payouts.

5. Substitution & Representation

You must personally perform the services for which you accept a booking.

Unauthorized substitution or sending an unvetted person may result in immediate termination, loss of payment, and liability for any resulting refunds or damages.

6. Kepsten’s Discretion

Kepsten reserves the right to adjust, withhold, or recover any payouts if necessary to resolve disputes, comply with law, or protect customers and the Platform.

7. Updates

We may update this Refund & Cancellation Policy from time to time. Changes take effect when posted on the Platform.