Question 1

Is this Deep Cleaning charged hourly?

Accepted Answer

Yes. This Deep Cleaning is an hourly service. The amount of work completed depends on the size, condition, and level of cleaning required at the property.

Question 2

Does Hourly Deep Cleaning guarantee that the entire house will be completed?

Accepted Answer

No. This Deep Cleaning is not a flat-rate or guaranteed-completion service. The cleaner will work within the booked hours and prioritize the areas and tasks discussed with the client.

Question 3

Can I extend the cleaning if more time is needed?

Accepted Answer

Yes. If additional time is required, the service can be extended based on the work remaining, subject to the cleaner’s availability. Any extension should be confirmed through the Kepsten platform.

Question 4

Should I discuss the scope of work with the cleaner before cleaning begins?

Accepted Answer

Yes. We strongly recommend discussing your priorities and the areas requiring attention with the cleaner before the service begins. This helps the cleaner understand your expectations and use the available time effectively.

Question 5

Should I declutter before the cleaner arrives?

Accepted Answer

Yes. We recommend removing or organizing unnecessary items beforehand whenever possible. Decluttering can save valuable cleaning time, allowing the cleaner to focus more on actual cleaning.

Question 6

What if I want the inside of cabinets or appliances cleaned?

Accepted Answer

If inside cabinets, refrigerators, ovens, or other appliances are included in your requested scope, please empty them before the cleaner needs to work on those areas. You can also empty them slightly before the cleaner’s arrival or while the cleaner is working in other areas.

Question 7

Does Deep Cleaning include tile and grout cleaning?

Accepted Answer

No. Tile and grout cleaning is a separate specialized service and should not be confused with standard hourly Deep Cleaning.

Question 8

Does Deep Cleaning include carpet or upholstery shampooing?

Accepted Answer

No. Carpet shampooing and other specialized shampoo services are separate services and are not automatically included with Deep Cleaning.

Question 9

Does Deep Cleaning include duct cleaning?

Accepted Answer

No. Duct Cleaning is a separate service and must be booked separately.

Question 10

Are cleaning supplies provided?

Accepted Answer

Yes. The Deep Cleaning service includes the required cleaning supplies and equipment needed for the service. If a stepping stool is required, the client must provide it.

deep cleaning supplies included