Vendor Terms & Conditions

1. Introduction and Acceptance

Welcome to Kepsten Pro (“Platform”), operated by Kepsten Inc. (“Kepsten,” “we,” “us,” or “our”). These Terms & Conditions (“Agreement”) govern your access to and use of the Kepsten Pro mobile application, website, and related services. By registering as a vendor, contractor, or service provider (“Vendor,” “you” or “your”), you acknowledge that you have read, understood, and agree to be bound by this Agreement.

2. Definitions

“Customer” means any individual or entity requesting services via the Platform.

“Services” means the on-site work you perform for Customers.

“Platform Fee” means the commission, service charge, or any other fee Kepsten may collect for facilitating bookings.

3. Independent Contractor Status

You acknowledge that you are an independent contractor, not an employee, partner, or agent of Kepsten. You have no authority to bind Kepsten and are solely responsible for your taxes, insurance, and regulatory compliance.

4. Eligibility and Background Checks

Access to the Platform is conditional upon meeting Kepsten’s minimum eligibility criteria, providing accurate information during onboarding, and passing background, identity, and compliance checks at Kepsten’s discretion. Kepsten may re-verify or suspend your account at any time if required.

5. Platform Access and Account Responsibilities

You must keep your login credentials confidential and not share them. You are responsible for maintaining up-to-date contact details, bank details, and documents. Kepsten reserves the right to update, modify or discontinue any part of the Platform at its discretion.

6. Job Allocation and Acceptance

Kepsten may offer you jobs based on availability, location, ratings, or other criteria. Kepsten does not guarantee any minimum number of jobs or earnings. You are free to accept or reject jobs, but repeated cancellations or rejections may impact your rating or account status. Kepsten may automatically assign urgent bookings to available Vendors who have opted into auto-accept.

7. Fees, Payments, and Withholdings

Kepsten collects payments from Customers on your behalf and remits your share after deducting Platform Fees, adjustments, taxes, refunds, or penalties. Kepsten may hold or offset amounts if there are disputes, chargebacks, or pending verifications. Kepsten may change Platform Fees with notice posted on the Platform.

8. Customer Service Standards

You agree to arrive on time and perform services with professional skill and care, follow all safety, hygiene, and legal requirements, and maintain high Customer ratings.

8A. Representation, Branding, and Personal Attendance

When performing Services booked through the Platform, you must present yourself professionally and represent yourself as part of the Kepsten network. You may not use or display your own company branding, marketing materials, or solicit Customers for work outside of the Platform during or after a job without Kepsten’s prior written consent.

You must personally perform the Services for which you accept a booking. You may not send or assign another individual, subcontractor, or company to perform Services on your behalf without Kepsten’s prior written approval.

Once you accept a booking, you are responsible for completing the Services as agreed. Failure to attend, unauthorized substitution, or misrepresentation may result in penalties, withholding of payment, suspension, or immediate termination of your account at Kepsten’s discretion.

9. Cancellations, Refunds, and Penalties

Customers may cancel bookings under Kepsten’s cancellation policy. If you cancel without proper notice or fail to show up, Kepsten may impose penalties, withhold payment, or adjust your rating. Kepsten may refund Customers in its discretion; such refunds may reduce your payout if attributable to your conduct.

10. Ratings and Feedback

Customers may rate and review you. Kepsten may display, moderate, or remove feedback at its sole discretion. Repeated low ratings may result in account suspension or termination.

11. Insurance and Liability

You are responsible for obtaining and maintaining your own liability insurance. Kepsten may offer optional insurance products at additional cost. You agree to indemnify and hold Kepsten harmless from claims, losses, or damages arising from your services.

12. Indemnity by Vendor

You agree to defend, indemnify, and hold harmless Kepsten, its directors, officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising from (i) your services, (ii) your breach of this Agreement, or (iii) your violation of law or third-party rights.

13. Suspension and Termination

Kepsten may suspend, restrict, or terminate your account at any time for violation of these Terms, poor performance, safety concerns, or legal reasons. You may deactivate your account at any time by giving written notice.

14. Intellectual Property & Confidentiality

All content, trademarks, and data on the Platform are owned by Kepsten. You may not use Kepsten’s IP without prior written consent. You must keep confidential any non-public information about Kepsten or its Customers.

15. Limitation of Kepsten’s Liability

To the fullest extent permitted by law, Kepsten shall not be liable for indirect, incidental, or consequential damages, lost profits, or loss of business arising from your use of the Platform or performance of services.

16. Dispute Resolution and Governing Law

This Agreement is governed by the laws of Canada and the province in which Kepsten is incorporated. Any dispute shall first be attempted to be resolved through good-faith negotiation; failing that, it shall be submitted to arbitration or the courts of competent jurisdiction.

17. Amendments and Notices

Kepsten may modify this Agreement at any time by posting updated Terms on the Platform. Continued use after posting constitutes acceptance of the updated Terms.

18. Entire Agreement

This Agreement, together with any policies referenced herein, constitutes the entire agreement between you and Kepsten and supersedes any prior agreements.